EASI INFORMATION TECHNOLOGY (EASI IT)

Easi provides desktop support, hardware maintenance, help desk, and network support services. Our information technologists have experience across a wide array of hardware platforms and operating systems. Over the years, Easi has earned a reputation for reliability, flexibility, and teamwork as we work with our customers to meet their changing information technology needs.

Easi creates value for our customers at the point where technology touches people. Our information technologists combine subject matter expertise and customer service skills to ensure excellence at the point of service with a goal of solving problems and providing assistance correctly the first time. Easi improves the interface between service and the customer because we recognize that not all technology challenges can be addressed by visiting a web site or selecting the help button. Our goal is customer satisfaction, and we design, implement, and manage our service teams with the goal of delighting our customers.

Easi information technology services include:

• Desktop Support
• Hardware Maintenance
• Help Desk
• Network Support

Desktop Support

Easi provides desktop support using our Seat Management service delivery model, a proven way to deliver high levels of customer satisfaction and technical performance at a stable, competitive price. Easi measures and reports results regularly using established service level agreements and performance metrics. Easi is skilled and experienced at working within this type of results-oriented environment and offers exceptional desktop support in the areas of:

• Software/hardware services
• Tier 2 & 3 support
• Software refresh
• Operating system support
• Requirements analysis
• Performance/service level management
• ISO compliance

Hardware Maintenance

Easi provides hardware maintenance services using our Seat Management service delivery model. Easi's hardware services include:

• Preventive maintenance
• Remedial maintenance
• Shop repairs
• Trouble shooting
• Moves, adds, and changes
• Spare parts inventory management
• ISO compliance

Easi has managed and maintained hundreds of makes and models of IT equipment, including:

• DEC Alpha, ANACOMP
• SUN (Ultra, SUNblade, SPARCstation, SPARCserver, Enterprise, and the Ultra Enterprise Series)
• IBM RS/6000
• Silicon Graphics and 3rd party series
• Hewlett Packard series
• Large overhead projectors and video equipment
• Laser printer and scanner hardware maintenance (all types)
• PC's - Compaq, Dell, Sony, Gateway, MCP, Macintosh/Apple, and IBM clones
• Laptops and PDAs
• Large peripheral devices - OCE 9400, Encad Novajet 600e, Kodak 8600 Series
• Facsimile Machines - Pitney Bowes, Panasonic, Sharp

Help Desk

Easi delivers help desk support in a performance-based environment where rapid response time, customer satisfaction, and cost effectiveness are critical. To respond to this challenge, Easi provides trained help desk professionals that combine detailed systems knowledge with customer service skills to ensure the smooth operation of vital business systems. Our help desk personnel are responsible for receiving service requests or inquiries, providing first-level problem resolution (Tier I support), scheduling customer appointments, and planning and scheduling service requests to the appropriate technicians or service vendor for resolution.

Network Support

Easi supports the daily management, typically with a 24 x 7 requirement, of enterprise-wide networks.

We emphasize the customer service dimension of our support to ensure a complete and rapid response to the needs of our customers and the networks they rely upon to support their business.

• Network administration
• Security management
• User support
• Database administration
• Property management